Shipping and delivery
How can I track my order?
Once your order is on its way, we'll send you a tracking link via email. Click the tracking link to see real-time updates on your delivery status. Can’t find your tracking details? Start by checking your spam or junk folder. If it’s not there, con
What are your delivery costs and shipping timeframes?
Here's a breakdown of our delivery options:. United States. Standard Delivery (5-8 business days). Express Delivery (2-4 business days). Canada. Standard Delivery (5-8 business days). Express Delivery. Please note that orders shipped to Canada may be
Help, I need to update my shipping address!
Accidentally entered the incorrect shipping address? Simply click the ‘View or Edit Your Order’ button in your order confirmation email to update your shipping address. You’ll have 45 minutes to make this change before our warehouse team begins proc
What countries do you ship to?
We’re happy to let you know that we deliver worldwide!. To ensure a smooth shopping experience, please make sure you’re on the correct website for your location. You can easily update your currency by selecting the option in the top right-hand corne
What do I do if my order appears to be lost in transit?
If your tracking hasn't been updated in several days, let us help! Reach out to our Customer Experience team at [email protected] and we'll help track down your order.
Can I ship my order to an APO, DPO or FPO address?
Unfortunately, we are unable to ship to APO, DPO and FPO addresses at this stage.
Route Package Protection
What is Route Package Protection?. Route Package Protection gives you extra peace of mind by covering your order if it’s lost, stolen or damaged in transit. You can add Route Package Protection at checkout - it’s a small step that makes a big differ